Frequently Asked Questions (Customer)

VIDOLA App is our proud Malaysian App. VIDOLA App is a secure and systematic App that connects homeowners with service providers known as Titans.
Download our VIDOLA App from Google Play Store or Apple App Store. You can search for the services you require (eg plumbing, electrical) and submit the details of the job request. TITANs in your area will reply with their price bidding and accept the job request via the App.
Vi-Fix is our first service feature to assist emergency maintenance services. This was launched on 1st October to support immediate issue raised by customers. Therefore Titans are bidding by their entrance fees and analyse the problem and resolve the issues with additional cost, if required. This works as an emergency room as in a hospital.
Vi-Demand is our upcoming service feature after Vi-Fix. This is planned to launch on April 2024 to support on-demand services raised by customers learnt from Vi-Fix. Through this process the Titans are bidding the complete price of the project/task/service/maintenance works without any additional cost. This works as specialist center as in a hospital.

Once you submit your job request, Titans will place their bidding with their individual pricing via the App. You can then select the Titan which suits your requirement.

You can reschedule your request from the VIDOLA App. You are advised to discuss with your Titan via chat feature in the App to ensure you both agree for the rescheduling. Then you can select reschedule at the Job Order details. Reschedule is only approved if Titan accepts in the App reschedule request.

To ensure the safety and integrity of the job, please use the App for any transactions with the Titan.

All our service providers go through identity, background and professional check before they are awarded the Titan position. They are also assessed at our VIDOLA Hubs for competency in their fields.

We are also consistently monitoring reviews and feedbacks on each Titans to ensure we deliver our 4 core values: Time, Trust, Cost and Standard.

Every completed job comes with 7 days warranty. Within the 7 days, if you feel the issue reoccurs, you can raise request for rework via the App with no additional cost.

For spare parts, manufacturer warranty applies.

To ensure the safety and integrity of the job orders, customers are advised to contact Titans via the App chat features. Any transactions such as rescheduling and payment should be done only via the App Job Order only.

Here at Vidola Titans we take our users’ personal data with upmost importance. We comply with the Personal Data Protection Act 2010 and full info of the privacy policy is available at our website and App.

The bidding window is open for 6 hours and Titans will respond as soon as they are available. You can select the responding Titan immediately. You can also choose to view more biddings from other Titans by waiting for few more offers before making your selection.

If your request is expired before any Titans respond, please get in touch with Vidoly at +60129551829 to get assistance.

Once you submit your job request, Titans will place their bidding with their entrance rate. You can then select the Titan which suits your requirement.

On the day of service, the Titan will arrive at your premise and assess the job & if required provide the additional charges for the job.

In order to ensure the identity of the Titan, using the app, Show QR code for Titan to scan. Here you can see the Titan name & profile picture for your verification before you allow Titan to start any assessment/job.

The initial request bidding on the app is the entrance rate for Titans to visit customer's issue and assess the problem. Upon assessment of the problem, Titan might propose additional charges if it is required for the job depending on the effort required to resolve the problem.

Cancellation shall be done 48 hours prior to the service to avoid any charges. Cancellations are eligible to refund as below:

Cancellation timeRefund
> 48 hours100% refund
Within 24-48 hours50% refund
< 24 hoursNo refund

*Refunds will be transferred to the customer's wallet within 5-7 working days.

** 15% Processing fee apply to all refunds.

Haven’t found what you’re looking for? Please contact the Vidoly at +60129551829 or for more details.

How can we help you?

For any enquiries or customer support, leave us a message, and we’ll get back to you.

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